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Quality Management Systems are procedures that can be written against any published scheme that identifies procedures within an activity that can be corroborated. When these procedures are fulfilled, they should deliver an acceptable level of performance. The ultimate aim is confidence and security in the delivered service and/or product. In this respect quality management systems are very generalised although in the main they conform to ISO 9000. Usually compliance with a quality management system has to be certified by an authority accredited to do so. Quality management schemes are often coupled with other activities such as product conformity, along with surveillance and inspection in order to corroborate the claims made.
Acknowledgement: British Board of Agrément